98wowph serves Filipino players across the archipelago with full respect for their data privacy rights.
This Privacy Policy ("Policy") describes how 98wowph and its operating entities collect, use, store, and protect your personal information when you use the 98wowph platform at 98wowph.best. By creating an account or using our services, you confirm you have read and accepted this Policy. Please read it together with our Terms and Conditions and Responsible Gaming Policy.
1 Introduction
At 98wowph, protecting your personal information is something we take seriously – not just because the law requires it, but because we believe our players deserve to know exactly how their data is handled. We're a platform built for Filipino bettors, and that means operating with the transparency and respect the local community expects.
This Policy applies to all personal data that 98wowph collects from users in connection with account registration, betting activity, payment transactions, customer support interactions, and your general use of the platform. It covers data collected through the 98wowph website and mobile-optimised interface.
We are committed to full compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations. The National Privacy Commission (NPC) of the Philippines serves as the regulatory body overseeing our data privacy obligations.
2 Information We Collect
98wowph collects personal data that is necessary to provide our services, comply with legal obligations, and maintain a secure platform. The categories of information we collect include:
| Data Category | Specific Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account verification and age compliance |
| Contact Data | Email address, mobile number, province/city | Account communication and support |
| Financial Data | GCash/Maya mobile number, bank account details, transaction history | Processing deposits, withdrawals, and fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session logs | Platform security and service optimisation |
| Betting Data | Bet history, game preferences, win/loss records, deposit patterns | Service delivery and responsible gaming monitoring |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer service and dispute resolution |
98wowph will only collect the minimum personal data necessary for the purposes described in this Policy. We do not collect sensitive personal information such as health records, political opinions, or religious beliefs unless specifically required by law.
3 How We Collect Your Data
98wowph collects personal data through the following means:
Directly From You
- When you register an account on 98wowph and complete the signup form.
- When you submit KYC (Know Your Customer) verification documents.
- When you make deposits or request withdrawals through the Cashier.
- When you contact our customer support team via live chat or email.
- When you respond to surveys, promotions, or opt into marketing communications.
Automatically Through Platform Use
- Log data generated when you browse or interact with the 98wowph platform.
- Cookies and similar tracking technologies (see Section 6 below).
- Device fingerprinting used to detect multiple accounts or fraudulent access attempts.
- Betting and transaction records generated automatically as you use 98wowph services.
From Third Parties
- Payment processors (GCash, Maya, BDO, etc.) who may share transaction confirmation data.
- Identity verification services used to support KYC compliance.
- Fraud detection and anti-money laundering (AML) screening partners.
From GCash payments to bank transfers – 98wowph handles all Filipino payment data with care and security.
4 How We Use Your Personal Data
98wowph uses your personal data only for legitimate purposes directly related to the provision of our services and compliance with applicable law. The specific purposes include:
- Account Management: Creating, maintaining, and verifying your 98wowph account, including age verification and KYC processes required under Philippine gaming regulations.
- Service Delivery: Processing bets, settling results, managing your account balance, and providing access to all platform features.
- Payment Processing: Facilitating deposits and withdrawals through your chosen payment method, verifying transactions, and preventing payment fraud.
- Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and enforcing self-exclusion or deposit limits at your request or as required by regulation.
- Security and Fraud Prevention: Detecting and preventing unauthorised account access, multiple account creation, bonus abuse, money laundering, and other prohibited activities.
- Customer Support: Handling your enquiries, complaints, and account-related requests through our support team.
- Legal Compliance: Meeting our obligations under Philippine law, including PAGCOR licensing requirements, AML regulations, and data privacy law.
- Marketing Communications: Sending you promotional offers and platform updates, but only where you have provided explicit consent. You may opt out at any time.
- Platform Improvement: Analysing aggregate usage data to improve the 98wowph user experience, identify technical issues, and develop new features.
98wowph will not use your personal data for purposes incompatible with those listed above without obtaining fresh consent or establishing another valid legal basis under the Data Privacy Act.
6 Cookies and Tracking Technologies
The 98wowph platform uses cookies and similar technologies to deliver a better experience and support essential platform functions. Here's a breakdown of what we use and why:
Essential Cookies
These are required for the platform to function. They manage your login session, remember your preferences, and ensure secure navigation across the 98wowph site. You cannot opt out of essential cookies without losing access to platform features.
Analytics Cookies
We use anonymised analytics data to understand how players navigate 98wowph – which pages are popular, where users encounter difficulties, and how we can improve the experience. This data does not identify individual users.
Security Cookies
These help 98wowph detect and prevent fraudulent activity, including multiple account creation, bot traffic, and unusual login behaviour. They are a core part of how we keep your account safe.
Marketing Cookies
Only applied where you have given explicit consent, marketing cookies help us show relevant promotions within the 98wowph platform. You can withdraw this consent at any time through your account settings.
You can manage cookie preferences through your browser settings. Blocking all cookies may affect some 98wowph platform functions. For full details, refer to your browser's help documentation.
Wherever you are in the Philippines – from Bohol to Batangas – 98wowph keeps your data secure at every session.
7 Data Security Measures
The security of your personal and financial data is a top priority at 98wowph. We implement a layered approach to data security that includes both technical and organisational safeguards:
- TLS/SSL Encryption: All data transmitted between your device and the 98wowph platform is encrypted using Transport Layer Security (TLS), preventing interception in transit.
- Encrypted Data Storage: Sensitive personal data including identity documents, financial details, and passwords are stored in encrypted form.
- Two-Factor Authentication (2FA): Available on all 98wowph accounts to add a second layer of protection against unauthorised access.
- Access Controls: Internal access to personal data is restricted on a need-to-know basis. Staff with access to sensitive data undergo regular privacy and security training.
- Regular Security Audits: 98wowph conducts periodic security assessments and vulnerability tests to identify and address potential risks proactively.
- Incident Response Plan: In the event of a data breach that poses risk to your rights, 98wowph will notify affected users and the National Privacy Commission within the timeframes required by the DPA.
While we take every reasonable precaution, no system is completely immune to security risks. We strongly encourage you to use a strong, unique password for your 98wowph account and to enable 2FA.
8 How Long We Keep Your Data
98wowph retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The general principles we follow are:
- Account Data: Retained for the duration of your active account relationship with 98wowph, plus a minimum of 5 years after account closure, as required for AML and gaming regulatory compliance.
- Transaction Records: Financial transaction data is retained for at least 5 years in compliance with Philippine AML regulations and PAGCOR requirements.
- KYC Documents: Identity verification documents are retained for the period required by law, typically 5 years from the end of the business relationship.
- Support Communications: Customer service records are typically retained for 3 years from the date of the last interaction.
- Marketing Data: Retained until you withdraw your marketing consent, after which it is deleted within 30 days.
When personal data is no longer required, 98wowph securely deletes or anonymises it so that it can no longer be associated with you.
9 Your Data Privacy Rights
As a data subject under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by 98wowph. These rights are free to exercise and can be requested through our support team:
Right to Access
Request a copy of all personal data 98wowph holds about you, along with information about how it is used.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data in your 98wowph account at any time.
Right to Erasure
Request deletion of your personal data where it is no longer necessary or where consent has been withdrawn, subject to legal retention obligations.
Right to Object
Object to the processing of your data for direct marketing purposes or other purposes based on legitimate interest.
Right to Data Portability
Receive a copy of your personal data in a structured, commonly used format for transfer to another service.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) if you believe 98wowph has not handled your data lawfully.
To exercise any of these rights, contact the 98wowph Data Protection Officer at support@98wowph.best. We will acknowledge your request within 3 business days and respond fully within 15 business days, in line with NPC guidelines.
10 Protection of Minors
The 98wowph platform is strictly for users aged 21 and above. We do not knowingly collect personal data from individuals under 21 years old. If we discover that data has been collected from an underage individual, we will delete it immediately and close the associated account.
If you are a parent or guardian and believe your child has registered on 98wowph, please contact our support team right away at support@98wowph.best. We will investigate and act promptly.
11 Cross-Border Data Transfers
Some of 98wowph's service providers and technology partners may be located outside the Philippines. Where your personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect it, consistent with the standards required by the Data Privacy Act and NPC regulations.
These safeguards may include standard contractual clauses, data processing agreements that impose DPA-equivalent obligations, or transfers to countries that have been assessed to provide an adequate level of data protection.
We do not transfer personal data to jurisdictions that lack adequate protection frameworks without your explicit consent or a valid legal basis.
12 Changes to This Privacy Policy
98wowph may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. The most current version will always be available at 98wowph.best/privacy-policy, with the effective date clearly displayed at the top.
For material changes – such as new categories of data being collected, new purposes for processing, or changes to how we share data – we will notify registered users by email or through an in-platform notification at least 7 days before the changes take effect.
Your continued use of 98wowph after an update to this Policy constitutes your acceptance of the revised terms. If you disagree with any changes, please contact our support team or close your account before the new Policy takes effect.
13 Contact Our Data Protection Officer
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by 98wowph, please reach out to our Data Protection Officer:
- Email: support@98wowph.best
- Subject Line: Privacy / Data Request – [Your Registered Email]
- Live Chat: Available 24/7 through the platform at 98wowph.best
- Languages Supported: English and Filipino
We aim to acknowledge all privacy-related enquiries within 3 business days and resolve them within 15 business days. If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines.
98wowph takes every privacy enquiry seriously. Whether it's a data access request, a correction, or a complaint about how your information was handled, our team will treat it with full attention and in accordance with the Data Privacy Act.
This Privacy Policy is governed by Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission. Any disputes arising from this Policy shall be subject to the jurisdiction of Philippine courts and the NPC.
Your Data is Safe. Bet With Confidence.
Now that you know how 98wowph handles your personal information, you can register and start betting knowing your privacy is protected at every step.